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Invacare Privacy Policy

Effective: October 22, 2012

TRUSTe European Safe Harbor certification

Invacare Corporation (“Invacare”, “we”, “us”) has long recognized that individuals with whom we conduct business value their privacy. However, in order to conduct global business in this increasingly electronic economy, the collection of personal information is often necessary and desirable. It is our goal to balance the benefits of e-commerce with the rights of individuals to prevent the misuse of their personal information.

Invacare has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information.  The TRUSTe program does not cover information that may be collected through downloadable software.   TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at privacy@invacare.com.  If you are not satisfied with our response you can contact TRUSTe here by Int ernet here, or by fax at 415-520-3420 or mail to TRUSTe Safe Harbor Compliance Dept., click for mailing address.  If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, click here or request this information from TRUSTe at any of the addresses listed above. The TRUSTe dispute resolution process shall be conducted in English. The TRUSTe certification only covers information that is collected on our Web sites and does not cover any information that may be collected within the login portion of our sites.

Invacare Corporation complies with the U.S. – E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Invacare Corporation has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view Invacare Corporation’s certification, please visit http://www.export.gov/safeharbor/.

Collecting Information on All Site Visitors

Invacare gathers certain generic information with respect to visitors' use of the site. Information such as the number of visitors, the frequency with which they visit, and the areas on the site that they favor, very much like television ratings that tell the networks how many people tuned in to a program. We only use this type of data in aggregate — that is, we look at the data on a collective basis, in summary form, rather than on an individual basis. This collective data helps us determine the extent to which our customers use certain parts of the site, which, in turn, enables us to make the site as appealing as we can for as many of you as possible, and provide you with the best possible Web experience. These statistical ratings do not contain any personally identifiable information about you or any of our users.

Personal Information

In some circumstances, Invacare may request personal and professional information from you, such as your name, title, email address, company name or telephone number. Your response to these inquiries is strictly voluntary. Invacare uses this information to allow you to register for an account on most of our sites, customize your experience on our web site. In addition, we may use this information for other business purposes, such as alerting you to products and services that can assist you in your business, sending you email alerts, providing brochures or catalogs, sales manuals, service manuals, demo videos, promoting site registration and assisting in order processing.

In some instances we may collect, provider, prescriber, end user or insurance information (such as providers name, insurance company name).  We use this information in order to provide you with the services you requested and for the reasons stated above.

In general, you can visit our site without divulging any personal information. However, there are areas of this site that require this information to complete their customization functions, and may not be available to those choosing not to reveal the information requested.

If you fill out a credit application to be submitted back to us offline, we will collect additional information such as social security number, date of birth, reference information (such as name, email address and phone number), lender information if you have any current loans (such as lender name, address, contact person and phone number).  We use this information to determine whether or not we will be able to provide you with a line of credit.  Whether we are or are not able to do so we will use your name, email address or phone number to contact you regarding your application.

Order Forms

If you submit an offline order form we will collect dealer name, shipping address, PO number, purchasing contact and phone number.  If you submit an online order we will collect your credit card number, expiration date and billing address. We will use this information to fulfill your order and to call the purchasing contact if we are unable to process your payment or have any questions regarding your order. 

Careers

If you choose to use the career section of our sites, in some instances you will be directed to our third party service providers site although it may have the look and feel of our site.  All information collected within this section of the sites is covered by the privacy policy of our service provider and is shared back with us so that we may determine your eligibility for the position in which you applied and to contact you regarding an interview.

Surveys

We may provide you the opportunity to participate in surveys on our site.  If you participate, we will request certain personally identifiable information from you. Participation in these surveys  is completely voluntary and you therefore have a choice whether or not to disclose this information.  The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). 

We use this information to determine which of our products produce a high volume of interest and determine what additional products we should offer in the future.

We may use a third party service provider to conduct these surveys; that company will be  prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

Communications from the Site

Special Offers, Updates and Newsletters
We will occasionally send you information on products, services, special deals, promotions   and newsletters.  We will use your name and email address to send these communications to you.  Out of respect for your privacy, you may opt-out of receiving these types of communications at any time by following the unsubscribe link located at the bottom of each communication or by emailing us at privacy@invacare.com.

Service-related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so.  For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature.  If you do not wish to receive them, you have the option to deactivate your account.

Customer Service
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password.  We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

Domain Information

Invacare also collects domain information as part of its analysis of the use of this site. This data enables us to become more familiar with customers who visit our site, how often they visit, and what parts of the site they visit most often. Invacare uses this information to improve its web-based offerings. This information is collected automatically and requires no action on your part.

Cookies and IP Addresses

Invacare uses a technology nicknamed "cookies." Cookies are pieces of information, or data, sent to your browser from a web server and stored on your computer's hard drive for record-keeping purposes. Invacare.com uses cookies to make visiting our site easier. We also use cookies to help us track how many unique visitors we have to our sites, as a type of aggregate counter.  We do not link the information stored in cookies to any personally identifiable information you submit while on our site.

While most browsers are initially set up to accept cookies, if you prefer, you can reset your browser to notify you when you've received a cookie or, alternatively, to refuse to accept cookies. It is important to note that you may not be able to use certain features on our site if you choose not to accept the cookies we send to your computer.

An IP address is a unique number assigned to your computer when you are using your browser on the Internet. Invacare.com collects and tracks site traffic by IP address. We log this information for the sole purpose of tracking the number of visitors to the site. We do not link your IP address to any personally identifying information.

The use of cookies by third parties is not covered by our privacy policy.  We do not have access or control over these cookies.

Clear Gifs (Web Beacons/Web Bugs)

We employ or our third party tracking utility partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users.  In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

Disclosure to Third Parties

  • We share your personal information with other companies so that they can market their products or services to you.  If you do not want us to share your personal information with these companies, contact us at privacy@invacare.com.   We do not sell your personal information to third parties.                             
  • We may provide your personal information to companies that provide services to help us with our business activities such as hosting our sites, sending emails on our behalf, shipping your order, processing your payment, or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us
  • We may also disclose your personal information
    • as required by law, such as to comply with a subpoena, or similar legal process
    • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
    • if Invacare is involved in a merger, acquisition, or sale of all or a portion of its assets,  you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, 
    • to any other third party with your prior consent to do so.

Protecting Children

Invacare is committed to protecting the privacy and rights of children online. We believe that children should be able to use the Internet in a safe, productive and efficient manner and should be afforded the highest protection available with respect to their personal and otherwise individually identifiable information.

In addition, we will not solicit nor knowingly collect any individually identifiable information from children under the age of 13 who use our site. If after registration, we receive notice that the registrant is actually less than 13 years old, we will immediately close their account and delete their personal information.

Links to Other Sites

Our Web sites contain links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. 

This privacy statement applies only to information collected by this Web site.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, delete inaccuracies, or deactivate it]by making the change on our member information page or by emailing our Customer Support at privacy@invacare.com or by contacting us by telephone or postal mail at the contact information listed below.  We will respond to your request to access within 30 days.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at the email address above.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Social Media (Features) and Widgets

Our Web sites may include Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Tell-A-Friend
If you choose to use our referral service to share news articles with a friend, we will ask you for your friend’s name and email address.  We will automatically send your friend a one-time email inviting him or her to read the article.  Invacare stores this information for the sole purpose of sending this one-time email.

Your friend may contact us at privacy@invacare.com to request that we remove this information from our database.

Public Forums

Some of our Web sites offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at privacy@invacare.com.  In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. In some instances the comments that you leave on our blog posts are hosted on a third party service providers site and therefore we may not be able to remove the personal information you submit along with your comments.

Testimonials/Video Testimonials

We post testimonials and/or video testimonials provided by our customers that may contain personal information. We do obtain the customers consent prior to posting the testimonial or video along with their personal information. To request removal of your personal information from the testimonial or video or to request that we remove your testimonial or video from our sites please contact us at privacy@invacare.com.

Security

The security of your personal information is important to us.  We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, we cannot guarantee its absolute security

When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at: Invacare Corporation, One Invacare Way, Elyria, OH 44035 or at privacy@invacare.com.