Effective: October 22, 2012
Invacare Corporation (“Invacare”, “we”, “us”) has long recognized that individuals with whom we conduct business value their privacy. However, in order to conduct global business in this increasingly electronic economy, the collection of personal information is often necessary and desirable. It is our goal to balance the benefits of e-commerce with the rights of individuals to prevent the misuse of their personal information.
Invacare Corporation complies with the U.S. – E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Invacare Corporation has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Invacare Corporation’s certification, please visit http://www.export.gov/safeharbor/.
Collecting Information on All Site Visitors
Invacare gathers certain generic information with respect to visitors' use of the site. Information such as the number of visitors, the frequency with which they visit, and the areas on the site that they favor, very much like television ratings that tell the networks how many people tuned in to a program. We only use this type of data in aggregate — that is, we look at the data on a collective basis, in summary form, rather than on an individual basis. This collective data helps us determine the extent to which our customers use certain parts of the site, which, in turn, enables us to make the site as appealing as we can for as many of you as possible, and provide you with the best possible Web experience. These statistical ratings do not contain any personally identifiable information about you or any of our users.
In some circumstances, Invacare may request personal and professional information from you, such as your name, title, email address, company name or telephone number. Your response to these inquiries is strictly voluntary. Invacare uses this information to allow you to register for an account on most of our sites, customize your experience on our web site. In addition, we may use this information for other business purposes, such as alerting you to products and services that can assist you in your business, sending you email alerts, providing brochures or catalogs, sales manuals, service manuals, demo videos, promoting site registration and assisting in order processing.
In some instances we may collect, provider, prescriber, end user or insurance information (such as providers name, insurance company name). We use this information in order to provide you with the services you requested and for the reasons stated above.
In general, you can visit our site without divulging any personal information. However, there are areas of this site that require this information to complete their customization functions, and may not be available to those choosing not to reveal the information requested.
If you fill out a credit application to be submitted back to us offline, we will collect additional information such as social security number, date of birth, reference information (such as name, email address and phone number), lender information if you have any current loans (such as lender name, address, contact person and phone number). We use this information to determine whether or not we will be able to provide you with a line of credit. Whether we are or are not able to do so we will use your name, email address or phone number to contact you regarding your application.
If you submit an offline order form we will collect dealer name, shipping address, PO number, purchasing contact and phone number. If you submit an online order we will collect your credit card number, expiration date and billing address. We will use this information to fulfill your order and to call the purchasing contact if we are unable to process your payment or have any questions regarding your order.
We may provide you the opportunity to participate in surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).
We use this information to determine which of our products produce a high volume of interest and determine what additional products we should offer in the future.
We may use a third party service provider to conduct these surveys; that company will be prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
Communications from the Site
Special Offers, Updates and Newsletters
We will occasionally send you information on products, services, special deals, promotions and newsletters. We will use your name and email address to send these communications to you. Out of respect for your privacy, you may opt-out of receiving these types of communications at any time by following the unsubscribe link located at the bottom of each communication or by emailing us at firstname.lastname@example.org.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
Invacare also collects domain information as part of its analysis of the use of this site. This data enables us to become more familiar with customers who visit our site, how often they visit, and what parts of the site they visit most often. Invacare uses this information to improve its web-based offerings. This information is collected automatically and requires no action on your part.
Cookies and IP Addresses
While most browsers are initially set up to accept cookies, if you prefer, you can reset your browser to notify you when you've received a cookie or, alternatively, to refuse to accept cookies. It is important to note that you may not be able to use certain features on our site if you choose not to accept the cookies we send to your computer.
An IP address is a unique number assigned to your computer when you are using your browser on the Internet. Invacare.com collects and tracks site traffic by IP address. We log this information for the sole purpose of tracking the number of visitors to the site. We do not link your IP address to any personally identifying information.
Clear Gifs (Web Beacons/Web Bugs)
We employ or our third party tracking utility partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
Disclosure to Third Parties
- We share your personal information with other companies so that they can market their products or services to you. If you do not want us to share your personal information with these companies, contact us at email@example.com. We do not sell your personal information to third parties.
- We may provide your personal information to companies that provide services to help us with our business activities such as hosting our sites, sending emails on our behalf, shipping your order, processing your payment, or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us
- We may also disclose your personal information
- as required by law, such as to comply with a subpoena, or similar legal process
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
- if Invacare is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
- to any other third party with your prior consent to do so.
Invacare is committed to protecting the privacy and rights of children online. We believe that children should be able to use the Internet in a safe, productive and efficient manner and should be afforded the highest protection available with respect to their personal and otherwise individually identifiable information.
In addition, we will not solicit nor knowingly collect any individually identifiable information from children under the age of 13 who use our site. If after registration, we receive notice that the registrant is actually less than 13 years old, we will immediately close their account and delete their personal information.
Links to Other Sites
Our Web sites contain links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
This privacy statement applies only to information collected by this Web site.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, delete inaccuracies, or deactivate it]by making the change on our member information page or by emailing our Customer Support at firstname.lastname@example.org or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at the email address above. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Social Media (Features) and Widgets
If you choose to use our referral service to share news articles with a friend, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to read the article. Invacare stores this information for the sole purpose of sending this one-time email.
Your friend may contact us at email@example.com to request that we remove this information from our database.
Some of our Web sites offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. In some instances the comments that you leave on our blog posts are hosted on a third party service providers site and therefore we may not be able to remove the personal information you submit along with your comments.
We post testimonials and/or video testimonials provided by our customers that may contain personal information. We do obtain the customers consent prior to posting the testimonial or video along with their personal information. To request removal of your personal information from the testimonial or video or to request that we remove your testimonial or video from our sites please contact us at email@example.com.
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security
When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).