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Answer Detail

Question

Where is the serial number located on my product? How is it formatted?

Answer

The serial number location varies based on the product.

The location of the serial number is:

Manual wheelchairs - under the seat on the crossbrace or on the frame

Power wheelchairs - located on the frame and will not be located on any electronic components
On a power wheelchair, you may have to remove the batteries or shroud to locate it.

Concentrators - inside filter door on the side

Beds - on the bed ends, headspring, and footspring

Lifts - on the mast and base

Patient aids (walkers, canes, rollators, commodes, etc.) - various locations with a date or lot code of 5 or 6 digits

For all products (except patient aids), the serial number will resemble the following number: 02A12345 or 02BM123456. The first two characters designate the year the product was made and the 3rd character designates the month it was manufactured (A=January, B=February, etc.).